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Zappos.com is an online shoe and clothing retailer renowned for its exceptional customer service. Zappos has over 1,500 employees, is the largest Holacracy-powered organization to date.

From Zappos Insights

Zappos has been officially using Holacracy since January of 2014, but our experiences with it have been largely shrouded in mystery to the outside world. What better way to know about what is happening in Zappos with regards to Holacracy and self-management than for us to share that with you ourselves? We will be providing you with insight into our own successes and struggles, as well as what we have learned over the years. We'll share how you can benefit from self-management, whether you are looking to change your entire organizational structure or just slightly improve how you do things. Read more.

Articles about Zappos + Holacracy

A Little Bit About Holacracy | Zappos.com (video) — Zappos.com, Mar 2018

How Zappos Will Run with No Job Titles (video) — CNN Money, Feb 2014

Zappos: a Workplace Where Noone and Everyone is the boss (audio) — National Public Radio, July 2015

Here’s What Happened to Zappos’ HR Boss When the Company got Rid of Managers — Business Insider, Feb 2016

Banishing the Bosses Brings Out Zappos’ Hidden Entrepreneurs — Forbes, Apr 2016

The Zappos Holacracy Experiment — Harvard Business Review, Jul 2016

Here’s How the ‘Self-Management’ System that Zappos Is Using Actually Works — Business Insider, Jun 2015

Tony Hsieh Got Rid of Bosses at Zappos — and That’s Not Even His Biggest Idea — Washington Post, Dec 2015